Related skills
azure aws python kubernetes gcp📋 Description
- Lead and develop a team of Technical Support Engineers.
- Own SLA performance and close gaps in coverage, tooling, & process.
- Partner with Engineering, Product, and Field teams to surface trends and escalate issues.
- Foster curiosity and continuous learning about the W&B product and AI/ML.
- Hire, onboard, and ramp new team members for success from day one.
- Own on-call rotation for weekend and off-hours coverage.
🎯 Requirements
- 4+ years managing a technical support or field engineering team in SaaS/AI/ML.
- Hands-on technical background in support, engineering, or ML.
- Experience in a high-growth startup or fast-moving tech with rapid roadmaps.
- Strong cross-functional collaborator; influences without authority.
- Data-driven; tracks metrics, spots trends, and drives decisions.
- Passion for AI/ML and customer-focused tooling.
🎁 Benefits
- Medical, dental, and vision insurance - 100% paid by CoreWeave.
- 401(k) with a generous employer match.
- Flexible PTO.
- Tuition Reimbursement.
- Employee Stock Purchase Program (ESPP).
- Paid Parental Leave.
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