Manager, Technical Support Engineering

📋 Description

• Lead, coach, and develop a team of Technical Support Engineers with high quality and depth
• Own SLA performance; address gaps in coverage, tooling, and processes
• Partner with Engineering, Product, and Field teams to surface customer trends
• Foster a culture of curiosity and continuous learning around the W&B product and AI/ML ecosystem
• Hire, onboard, and ramp new team members for long-term success
• Own the on-call rotation for weekend and off-hours coverage

🎯 Requirements

• 4+ years managing a technical support or field engineering team (SaaS/AI/ML)
• Hands-on technical background in support, engineering, or ML roles
• Experience in a high-growth startup or fast-moving tech company
• Strong cross-functional collaboration; influence without authority
• Data-driven approach to tracking metrics and making decisions
• Familiarity with cloud infra (AWS/GCP/Azure) or Kubernetes and ML frameworks (PyTorch/TF/JAX)

🎁 Benefits

• Medical, dental, and vision insurance - 100% paid by CoreWeave
• Company-paid life insurance and voluntary supplemental life insurance
• Short- and long-term disability insurance
• Flexible Spending Account and Health Savings Account
• 401(k) with generous employer match
• Paid Parental Leave and flexible childcare support with Kinside