Related skills
application security incident response knowledge management sast dast📋 Description
- Lead a global Technical Support team (10-15 engineers) across product lines.
- Own incident response, escalations, SLAs, CSAT, and knowledge management.
- Partner with Engineering, Product, and Customer Success to improve outcomes.
- Drive hiring, onboarding, coaching, and career development.
- Own KPIs: SLA/SLO, CSAT/NPS, backlog health, FRT/TTR/MTTR.
- Lead escalation management for Severity-1/Critical incidents.
🎯 Requirements
- 8+ years in Technical Support or customer-facing engineering.
- Bachelor's in CS/IS/Engineering or equivalent practical exp.
- ITIL, SRE, incident and problem management experience.
- Hands-on with SCA/Black Duck or AppSec/DevSecOps exposure.
- Cloud (AWS/GCP/Azure), Kubernetes, Docker; Python/Java/Go.
- Strong leadership with global team management and stakeholder mgmt.
🎁 Benefits
- Leadership development and cross-team collaboration.
- Career growth with coaching and knowledge base.
- Flexible hybrid work in Bengaluru.
- Exposure to AppSec/DevSecOps tech and SCA platforms.
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