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slack outreach apollo intercom salesloft📋 Description
- Lead and scale a team of expert support staff (8+ years avg).
- Own multi-channel support: live chat, Slack, email; meet SLAs/KPIs.
- Design an AI-native knowledge base for a fast-growing product.
- Build agents and automations to reduce repetitive work.
- Represent the voice of the customer; work with PM/Eng to ship fixes.
🎯 Requirements
- 5+ years in Technical Support, incl 2+ years in leadership (B2B SaaS).
- Built or improved support processes at early-stage or high-growth startups.
- Proven KPIs/SLAs/CSAT management in real-time live chat (in-app, Slack).
- Troubleshooting across APIs, integrations, and VoIP.
- Led cross-functional initiatives with Engineering and Product in fast cadences.
- Data-driven with analytics to forecast problems and drive decisions.
🎁 Benefits
- Equity included
- Generous benefits
- Flexible work options
- Career growth in a fast-growing AI startup
- Hybrid/remote-friendly environment
- Pay transparency policy
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