Related skills
billing looker salesforce tableau zendesk📋 Description
- Lead LATAM Technical Support team to deliver strong customer experiences.
- Mentor engineers, drive performance, and growth plans.
- Own escalations and incident management with root-cause analysis.
- Improve support processes to cut resolution times and boost efficiency.
- Drive cross-functional collaboration with stakeholders and product teams.
- Hire, onboard, and plan staffing with WFM; based remotely in Colombia.
🎯 Requirements
- Ability to manage people, coach, and evaluate performance.
- Experience working with multiple time zones and diverse geographies.
- Learning mindset; curiosity; continuously build knowledge.
- Strong English written and verbal communication.
- Proven ability to document processes and write clear guides.
- Demonstrated skill in identifying process improvements and scalable solutions.
🎁 Benefits
- Competitive pay.
- Generous time off, parental and wellness leave.
- Healthcare coverage.
- Retirement savings program.
- Offerings vary by location.
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