Related skills
salesforce javascript css html sql📋 Description
- Lead a local technical support team and foster post-sale relationships.
- Ensure team KPIs, run 1:1s, provide feedback, and map career plans.
- Evaluate performance, set OKRs, and document underperformance.
- Manage hiring and onboarding for the team.
- Mentor and develop the team to grow skills and confidence.
- Act as escalation point for complex customer issues.
🎯 Requirements
- 2-4 years of management in a tech support org (SaaS B2B preferred).
- Leadership and talent development: recruiting, motivating, mentoring.
- Coach culture of continuous learning and adaptation.
- Expertise addressing complex, time-sensitive tech support challenges.
- Exceptional written and verbal communication skills.
- Experience in decentralized organizations across regions/time zones.
- Proficiency with case management tools (Salesforce, Zendesk) and KPIs.
- Experience with HTML, CSS, JavaScript, APIs, and SQL; Postman a plus.
🎁 Benefits
- Equity may be offered
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Professional development with yearly learning stipend
- Volunteer programs and donation matching
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