Related skills
looker tableau jira zendesk📋 Description
- Lead a Global Customer Support team of Team Leads.
- Drive customer satisfaction and KPI improvements (CSAT, SLA, backlog).
- Develop staff through coaching and career growth plans.
- Manage escalations and incident response with RCA.
- Improve processes using data tools (Tableau, Looker, Zendesk).
- Collaborate cross-functionally on support initiatives and automation.
🎯 Requirements
- 7+ years in customer-facing tech support or related management.
- Location/timezone within 5 hours of direct reports; remote-friendly.
- Strong leadership with coaching and mentoring.
- Drive operational excellence; improve CSAT, NPS, SLA, backlog.
- Experience handling escalations and RCA.
- Familiar with Zendesk, Jira, Looker, Tableau.
- Strong analytical skills; data-driven decisions.
- Excellent written and verbal communication to senior leadership.
🎁 Benefits
- Competitive pay and generous time off.
- Parental and wellness leave.
- Healthcare and a retirement savings program.
- Offerings vary by location.
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