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scripting linux tcp/ip dns ssl/tls📋 Description
- Lead a global 24x7 Technical Support team to meet KPIs.
- Own daily ops: SLAs/KPIs, response/resolution times.
- Analyze trends to identify gaps and drive scalable wins.
- Ensure follow-the-sun support and global handovers.
- Manage staffing with workforce planning and shift coverage.
- Lead investigations and guide escalations; mentor engineers.
🎯 Requirements
- 10+ years in technical support/operations (SaaS/cloud).
- 3+ years people management of 5+ engineers across locations.
- Proven KPI achievement and continuous improvement.
- Deep tech foundation: DNS, SSL/TLS, HTTP/S, TCP/IP, OSI.
- Troubleshooting tools: curl, dig, traceroute, nslookup, tcpdump, logs, API diagnostics.
- Experience managing 24x7 global support operations and incident escalations.
🎁 Benefits
- Equal opportunity employer; commitment to diversity and inclusivity.
- AA/Veterans/Disabled Employer status.
- Reasonable accommodations for applicants with disabilities.
- Opportunity to work on impact projects like Project Galileo and Athenian Project.
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