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scripting linux networking tcp/ip dns📋 Description
- Lead a 24x7 technical support team to deliver exceptional service.
- Manage KPIs, SLAs, response/resolution times, and backlog health.
- Drive operational excellence with scalable processes and data.
- Coach and develop engineers; conduct 1:1s and performance reviews.
- Handle escalations, post-incident reviews, and root-cause analysis.
🎯 Requirements
- 5+ years in technical support or operations in SaaS/cloud.
- 3+ years leading technical teams; 5+ engineers across locations.
- Proven track record meeting/exceeding operational KPIs.
- Strong knowledge of DNS, SSL/TLS, HTTP/S, TCP/IP, networking.
- Experience with Linux CLI, scripting, automation a plus.
- 24x7 global support operations and incident escalation experience.
🎁 Benefits
- Opportunity to shape Cloudflare's global technical support.
- Global team focused on customer experience and excellence.
- Proud to be an AA/Veterans/Disabled Employer.
- Accommodations available for applicants with disabilities.
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