Related skills
javascript css html typescript apis📋 Description
- Build and lead the Technical Quality function in India.
- Founding Support leader in Bangalore; set team structure and rhythms.
- Manage, coach, and empower the team to meet KPIs for Tech Quality and Enterprise support.
- Partner with Product Support Operations to design scalable bug triage, investigation, resolution.
- Collaborate with Product and Engineering for high-quality bug reporting and feedback loops.
- Use data from Product Support Analytics to surface trends and inform strategy.
🎯 Requirements
- 4+ years leading high-performing technical support teams in SaaS, with enterprise focus.
- Deep expertise in people leadership and building high-performing teams.
- Strong debugging and tech-quality background; web tech: JavaScript/TypeScript, HTML, CSS.
- Experience supporting complex enterprise environments, incl. SSO, SCIM, provisioning, security.
- Proven ability to partner with Product and Engineering to resolve issues and build new systems.
- Bonus: Experience using Figma’s products.
🎁 Benefits
- Equal opportunity workplace.
- Reasonable accommodations for applicants with disabilities.
- Commitment to diversity and inclusion.
- In-person onboarding if hired.
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