Establish a structure for effective team execution with clear status reporting.
Serve as senior escalation point for high-stakes customer issues.
Create a loop for customer feedback, track resolution, and provide updates.
Lead high level technical negotiations with customers and executives on delivery timelines.
Define TPM charter and roles; align across the company to fill gaps.
Institute best practices to improve processes and team productivity.

🎯 Requirements

10+ years in technical program management, professional services, or delivery.
5+ years of people management experience.
Strong leadership with coaching for diverse perspectives.
Delivers results; proven in managing major high-stakes crises.
Technically adept; understands cloud architectures, APIs/SDKs, and data systems.
Customer-centric with cross-functional collaboration and communication.

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