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change management stakeholder management apis sdks data systems📋 Description
- Establish and implement a repeatable team execution structure with clear status reporting.
- Serve as senior escalation point for high-stakes customer issues; provide guidance during crises.
- Create a clear feedback loop for customer issues; track resolution and proactive updates.
- Lead high-level technical negotiations with customers and executives to secure commitments.
- Define TPM team charter and roles; align TPM with other teams.
- Build and institutionalize best practices; ensure tools maximize impact.
🎯 Requirements
- 10+ years in technical program management or delivery; 5+ years people management.
- Strong leadership with commitment to diversity, mentoring and inclusive teamwork.
- Delivers results; understands customer pain points; proven crisis management.
- Change leadership and growth mindset; thrives under pressure.
- Technically adept; cloud architectures, APIs/SDKs, and web/mobile implementations.
- Based within 60 minutes of a major international airport hub; supports rapid engagement.
🎁 Benefits
- Comprehensive health care and parental leave.
- Flexible work arrangements to support life events.
- Culture of teaching and learning to develop skills.
- Commitment to diversity and inclusion.
- Supportive environment for personal and professional growth.
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