Related skills
datadog pagerduty grafana jira splunk📋 Description
- Lead the TOC team for 24/7 monitoring, incident response, and communications.
- Design and maintain team structure and shift rotation for continuous coverage.
- Own incident management, service request triage, and problem management (ITIL).
- Drive launch readiness with playbooks, monitoring, and on-call coverage.
- Collaborate with Engineering, SRE, QA, Live Services, and Support for readiness.
🎯 Requirements
- Experienced leader of 24/7 operations teams (TOC/NOC/SRE).
- Background in service request and problem management (ITSM/ITIL).
- Bias toward automation and measurable improvements.
- Strong communicator under pressure, with clarity and calm.
- Proven success leading readiness for major launches or live events.
- Familiar with tooling: PagerDuty, Datadog, Splunk, ServiceNow, Grafana, Jira.
🎁 Benefits
- Great Company Culture: creative, diverse, innovative
- Growth opportunities to advance your career
- Work Hard, Enjoy Life: team events and wellness programs
- Benefits: health and life insurance, 20 days holiday
- Perks: gym reimbursement, learning platforms, discounts
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!