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qa dsp ssp programmatic dmp📋 Description
- Lead a regional troubleshooting/QA team for programmatic and direct ads.
- Partner with Product and Sales Training to support launches and training.
- Collaborate with Sales, Product, Engineering to optimize ad delivery and fix issues.
- Partner with buyers and DSPs to troubleshoot campaign delivery.
- Lead global support collaboration to deliver high-quality campaign operations.
- Own regional ticket-based support workflow, maintaining SLAs.
- Drive QA processes and best practices for programmatic and direct ad troubleshooting.
- Regional escalation point for complex ad delivery issues.
- Identify recurring campaign/platform issues and drive long-term solutions with Product/Engineering/Ad QA.
🎯 Requirements
- 5+ years in digital advertising; 3+ years in programmatic.
- Experience leading high-performing technical/operational teams; global support a plus.
- Experience in Ad Operations at Publisher, SSP, and/or DSP; DSP exp a plus.
- Strong knowledge of ad serving, programmatic buying, delivery.
- Experience with ticket-based support or operations systems.
- Customer-facing experience with stakeholder management under pressure.
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