Manager, Technical Accounts

📋 Description

• Lead and develop a TAM team for Dialpad’s largest, most complex customers.
• Own TAM OKRs and operating rhythm; hit targets for proactive touchpoints, MTTR, and CSAT.
• Collaborate with Support, Customer Success, Sales, Product, and Engineering to scale TAM offerings.
• Provide a senior escalation point for high-severity issues; coordinate with Platinum Support, Eng, Product, and CX.
• Drive TAM playbooks, processes, and standards for guidance and health reviews.
• Hire, onboard, and manage TAM team performance and growth paths.

🎯 Requirements

• 5+ years in enterprise, customer-facing technical roles (e.g., TAM).
• Direct TAM experience with large, complex customers.
• Own OKRs/KPIs like proactive engagement, MTTR, CSAT.
• Strong product sense; energized by solving tough user problems.
• Excellent written and verbal communication across levels.
• Lead complex integration conversations in a consultative way.
• Familiarity with APIs and ability to explain API concepts.
• Strong technical troubleshooting and cross-team collaboration.

🎁 Benefits

• Competitive benefits and robust training program.
• Great Place to Work certified employer.
• Inclusive, collaborative, and vibrant offices.
• Opportunity to work remotely.
• Career development and growth opportunities.