Related skills
databases azure aws gcp apis📋 Description
- Lead and mentor 10+ TAMs; develop API troubleshooting and stakeholder comms.
- Conduct regular customer call reviews and case audits.
- Own onboarding and ramp-up of new TAMs within 90 days.
- Track TAM KPIs; drive renewals and CS outcomes.
- Voice of the customer to R&D; prioritize integrations and features.
- Align with CS and Support leadership for strategic guidance.
🎯 Requirements
- 2+ years managing TAMs or SEs.
- SaaS architecture: APIs, webhooks, SSO, databases, cloud.
- De-escalation skills; translate constraints for exec stakeholders.
- Strong problem-solving and analytical abilities.
- Excellent communication and presentation skills.
- Leadership experience; coaching and mentorship.
🎁 Benefits
- Great Place to Work Certified
- Innovative & Inclusive culture
- Ambitious mission with real impact
- Flexible remote-first work setup
- Healthcare coverage from day 1
- Unlimited PTO
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