Related skills
salesforce cloud saas networking jira📋 Description
- Lead Technical Account Managers to deliver top-quality support.
- Partner with cross-functional teams for support strategy and adoption.
- Monitor metrics and drive improvements in service quality.
- Manage escalations and crises to ensure timely resolutions.
- Foster collaboration, knowledge sharing, and professional growth.
- Provide TAM coverage and on-call support as needed.
🎯 Requirements
- English plus two additional languages.
- Bachelor's degree or 7+ years related experience.
- 5+ years leading diverse cross-functional teams.
- JIRA and Salesforce experience preferred.
- SQL Server experience (queries and reports).
- SAAS, Cloud, virtualization, and storage understanding.
🎁 Benefits
- Mission-driven work protecting life and public safety.
- Inclusive culture promoting diversity and equity.
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