Related skills
salesforce cloud saas windows networking📋 Description
- Lead and manage a team of Technical Account Managers
- Drive technical support quality and customer adoption
- Collaborate with cross-functional teams on delivery strategies
- Monitor performance, metrics, and process improvements
- Own escalations and crisis response to maintain satisfaction
- Serve as subject matter expert on Axon products
🎯 Requirements
- English language plus two additional languages
- Bachelor's degree or 7+ years of related experience
- 5+ years managing diverse cross-functional teams
- Proven leadership and people development skills
- Ability to adapt to evolving environments and priorities
- Strong customer relationships and tech project leadership
- Experience with JIRA and Salesforce (preferred)
- Experience with SQL Server reporting and dashboards (preferred)
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