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reporting salesforce ai agentforce forethought📋 Description
- Define and evolve a practical support operations roadmap.
- Establish cadences with weekly reviews and performance tracking.
- Balance short-term stabilization with long-term system improvements.
- Own Salesforce Service Cloud as the core support platform.
- Refine AI-enabled tools (knowledge, chat intake) for support.
- Design case lifecycle, fields, taxonomy, and routing for product issues.
🎯 Requirements
- 8–10 years in Support Ops or related roles in a B2B/complex product.
- Experience building and leading high-performing teams; hiring and coaching.
- Hands-on experience with Salesforce Service Cloud (config/workflows/reporting).
- Experience with Forethought or Agentforce.
- Strong analytical skills; translate data into insights and recommendations.
- Ability to operate strategically and tactically.
🎁 Benefits
- Unlimited PTO for salaried employees.
- Medical, dental, and vision coverage.
- Health Savings Account and FSAs.
- 401(k) with company match.
- Volunteer Time Off (VTO).
- Life and pet insurance and EAP programs.
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