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4 days ago
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saas machine learning ai chatbots devtools📋 Description
- Lead a distributed team of Support Engineers across North America
- Drive exceptional experiences for Growth and High Touch Enterprise
- Blend leadership with automation and AI-driven support to scale ops
- Oversee complex Tier 1-3 issues and coach engineers
🎯 Requirements
- 5+ years managing tech support teams of 5+ engineers in SaaS/DevTools
- Proven track record scaling support ops via automation
- Experience with customer segmentation strategies and differentiated service
- Hands-on AI/ML solutions in customer support environments
- Proficiency with support automation tools, chatbots, and workflow orchestration
- Experience with analytics and BI tools
🎁 Benefits
- United States Base Pay Range: $133,000 – $166,000 USD
- Canada Base Pay Range: $105,000 – $131,000 CAD
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