Related skills
salesforce aws cloudwatch agentforce📋 Description
- Oversee all support cases for technical and troubleshooting accuracy
- Take ownership of support tickets and troubleshoot when needed
- Manage escalated support cases and work with cross-functional teams to resolve complex issues
- Provide timely and accurate status updates on cases, projects, and tasks
- Participate in severity 1 and on-call rotation for after-hours support
- Collaborate on NeuraFlash Onward Support Team initiatives to identify and prioritize improvements to the Salesforce platform
🎯 Requirements
- 5+ years of Salesforce.com Administrator, Salesforce Support Engineer, or Salesforce Consultant experience
- Salesforce Administrator 201 is required
- Strong understanding of Salesforce best practices and functionality
- Ability to debug complex Salesforce builds, including APIs, Apex, and Visualforce
- AWS experience, specifically Amazon Connect and/or CloudWatch is a plus
- Excellent communication, presentation, and writing skills
🎁 Benefits
- Remote & In-Person: work remotely or at HQ in Massachusetts or regional hubs
- Travel up to 25% for certain roles
- Flexibility: We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: Our executive team holds town halls and company meetings to address feedback
- Celebrate Often: team events and celebrations
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