Related skills
salesforce aws apis apex visualforce📋 Description
- Oversee all support cases for technical and troubleshooting accuracy
- Take ownership of support tickets and troubleshoot when needed
- Manage escalated support cases with cross-functional teams
- Provide timely status updates on cases, projects, and tasks
- Communicate issues to stakeholders and raise concerns
- Proactively address potential issues before they impact clients
🎯 Requirements
- 5+ years as Salesforce Admin/Support Engineer/Consultant
- Salesforce Administrator 201 required
- Experience leading a 3-5 person team
- Strong Salesforce best practices and troubleshooting
- Debug flows, data issues, APIs, Apex, Visualforce
- AWS experience: Amazon Connect or CloudWatch is a plus
🎁 Benefits
- Remote and in-person options; global collaboration
- Travel up to 25% for client sites
- Flexible schedule and trust-based culture
- Strong collaboration; executive town halls and feedback
- Team celebrations and supportive environment
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