Related skills
hubspot salesforce renewals retention lifecycle📋 Description
- Lead a team of Relationship Managers focused on proactive retention.
- Coach the team to meet KPIs across outreach, engagement, renewal forecasting.
- Oversee account coverage and lifecycle playbook adherence.
- Ensure Salesforce documents supplier interactions accurately.
- Monitor team metrics and remove blockers to success.
- Partner with Director and cross-functional peers to refine retention strategy.
🎯 Requirements
- 3–6 years in account management, customer success, or renewals; 1–2 yrs in people mgmt.
- Strong understanding of lifecycle-based engagement and proactive retention.
- Proven success coaching teams to performance outcomes.
- Proficient in Salesforce and CRM best practices.
- Excellent verbal and written communication; data-driven.
- Preferred: B2B SaaS or compliance; health scoring and lifecycle tools (ChurnZero, Gainsight, HubSpot).
- Strong cross-functional collaboration and problem-solving.
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