Manager, Solution Services (Remote elegible - Costa Rica)
Related skills
project management leadership smartsheet-platform📋 Description
- Lead a team of Implementation Specialists delivering packaged services
- Coach and develop the delivery team; collaborate with regional leadership
- Translate strategic vision into operational execution to meet goals
- Serve as primary customer escalation point for delivery issues
- Partner with resource schedulers to staff projects
- Refine processes, tools, and documentation for professional services
🎯 Requirements
- Bachelor's degree or equivalent; minimum 7 years
- 3+ years progressive leadership in software services (SaaS)
- Excellent verbal, written, and presentation communication
- Strong customer management in pre- and post-sales
- Experience in technology implementation and project management
- Willingness to travel when necessary
🎁 Benefits
- Fully paid Health & Life insurance for employee and family
- Equity - RSUs for eligible roles
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
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