Related skills
slack salesforce google workspace hex five9📋 Description
- Lead, coach, develop a team of Account Strategy CSMs
- Manage high-volume inbound/outbound customer interactions
- Drive retention, SLA adherence, call quality, and CX
- Coach on consultative skills, objections, pricing, and negotiation
- Conduct reviews and development conversations with team
- Navigate escalated customer situations to drive best outcomes
🎯 Requirements
- 5+ years in Customer Success, Account Management, Retention, or related function
- Prior people leadership experience or coaching others in a team-based environment
- Experience in a high-volume, queue- or case-based environment with SLAs
- Strong coaching skills with feedback, observation, and development planning
- Comfort navigating complex, high-stakes customer scenarios
- Strong objection handling, negotiation, and influencing skills
🎁 Benefits
- Hybrid work model enabling in-person collaboration
- Competitive total rewards package including salary, equity, and benefits
- Benefits information at https://careers.toasttab.com/toast-benefits
- Inclusive culture with Diversity, Equity, and Inclusion baked into our recipe
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