Related skills
forecasting account management negotiation retention cross-functional collaboration📋 Description
- Lead a remote team of 8-10 Retention Account Managers to cut churn in SMB.
- Drive retention outcomes through forecasting, pipeline discipline, and negotiation.
- Establish structured cadences (1:1s, deal reviews, post-mortems) to reinforce accountability.
- Partner cross-functionally with Sales, Support, Product, and Analytics to surface churn drivers and improve merchant experience.
- Identify churn patterns and translate insights into playbook improvements and enablement opportunities.
- Serve as a senior escalation point for complex or high-impact merchant situations.
🎯 Requirements
- 8+ years in sales, account management, CSM, or related revenue role.
- 3-5 years direct people management in a quota-driven, performance environment.
- Experience leading a team focused on revenue retention, renewals, or churn.
- Proven success coaching negotiation, financial acumen, and high-stakes conversations.
- Experience identifying root causes and implementing improvements.
- Excellent written comms; synthesize trends and influence stakeholders.
🎁 Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
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