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crm account management sales coaching pipeline management📋 Description
- Lead a remote team of 8–10 Account Managers for SMB retail growth.
- Drive upsell, retention, and satisfaction via pipeline and coaching.
- Set expectations with 1:1s, deal reviews, and cadence.
- Surface merchant insights and resolve escalations with cross-functional partners.
- Serve as senior escalation point for complex merchant issues; travel quarterly.
- Support leadership in OKRs and program improvements; identify enablement opportunities.
🎯 Requirements
- 8–10+ years in Account Management, Sales, BD, or Marketing.
- 3–5 years of direct people management in quota-driven environments.
- Experience with SMB or Mid-Market retail businesses.
- Track record of exceeding revenue and retention goals.
- Strong coaching skills to improve performance.
- Based in Central or Eastern Time Zone.
🎁 Benefits
- Remote work options and flexible time off.
- Medical insurance coverage.
- Retirement savings plans.
- Modern family planning benefits.
- Inclusive, equitable workplace with fair hiring practices.
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