Manager, SMB Account Management, Food and Beverage

📋 Description

• Lead a remote team of 10-12 SMB F&B Account Managers.
• Drive growth and retention for SMB F&B merchants.
• Improve customer engagement with data-driven coaching.
• Manage pipeline to drive upsell and reduce churn.
• Collaborate with Product, Ops, and Sales to surface insights.
• Serve as senior escalation point; travel ~quarterly.

🎯 Requirements

• 8–10+ years in Account Management, Sales, Biz Dev, or Marketing.
• 3–5 years direct people management in quota-driven env.
• Experience with SMB or Mid-Market F&B businesses.
• Proven track record exceeding revenue and retention goals.
• Strong coaching skills to improve team performance.
• Cross-functional experience to resolve issues and improve processes.
• Excellent written and verbal communication.
• Fluency in using AI in day-to-day work; builder mindset.

🎁 Benefits

• Remote work options
• Medical insurance
• Flexible time off
• Retirement savings plans
• Family planning support