Related skills
crm customer service excel microsoft office leadership📋 Description
- Own overall site performance, quality, and brand.
- Lead, coach, and support Customer Service Representatives.
- Monitor performance; provide feedback with leadership.
- Foster a student-centered culture focused on accountability.
- Ensure exceptional student experiences across in-person, livestream, online.
- Serve as a visible brand ambassador at the site and in the community.
🎯 Requirements
- High school diploma or GED; some college preferred.
- 3–5 years in customer-facing roles; leadership/site mgmt preferred.
- Proficiency with Microsoft Office (Outlook, Word, Excel).
- CRM systems or similar software experience preferred.
- Strong customer service skills and professional demeanor.
- Willingness to work evenings and weekends as needed.
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