Related skills
saas ai itil dashboards itsm📋 Description
- Own and manage Application Services delivery (L2/L3 support, maintenance).
- Single point of accountability for service outcomes; ensure SLA/KPI adherence.
- Lead service governance with weekly/monthly reviews and QBR support.
- Oversee ITSM processes: Incident, Problem, Change, Release.
- Manage major incidents: coordinate resolution, RCA, preventive actions.
- Identify automation and AI dashboards to optimize MTTR and reporting.
🎯 Requirements
- 10+ years IT experience; 4–6 years in Service Delivery/PM; SDLC exposure.
- Experience managing Application Services/operations in managed services.
- Strong ITIL-based service delivery, governance, and ITSM practices.
- Certifications such as PMP or ITIL (nice to have).
- Experience with SaaS/enterprise application portfolios.
- Exposure to AI-assisted service management and analytics.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!