Related skills
databases itil service delivery incident management itsm📋 Description
- Acts as client advocate and escalation point for service delivery needs
- Coordinates cross-functional teams to meet relationships and SLAs
- Identifies operational risks, insights, and improvement plans
- Directs Ensono support resources to analyze client data and incidents
- Educates the operations team on client usage of Ensono services
- Provides technical support or training on Ensono products
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