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kpi customer success onboarding notion gainsightπ Description
- Scale CS motions, drive adoption and value delivery
- Own team strategy and execution for the segment
- Improve adoption, retention, and customer value through initiatives
- Lead recruitment, training, and coaching of CS team
- Build KPI/OKR system for data-driven decisions
- Partner with Sales and Solutions Eng to onboard customers
π― Requirements
- 3+ years as a direct CS leader or manager
- Can convey complex information to executives clearly
- Effective communicator across levels and audiences
- Strong leadership with empowerment and collaboration
- High ownership mentality
- Comfortable with ambiguity and pace of early-stage startup
π Benefits
- Competitive cash compensation and equity
- Benefits package included
- SF range: $190k-$225k OTE
- Notion is an equal opportunity employer
- Anchor days: in-office Mon/Tue/Thu
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