Manager, Scaled Customer Success

Added
1 minute ago
Type
Full time
Salary
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Related skills

kpi customer success onboarding notion gainsight

πŸ“‹ Description

  • Scale CS motions, drive adoption and value delivery
  • Own team strategy and execution for the segment
  • Improve adoption, retention, and customer value through initiatives
  • Lead recruitment, training, and coaching of CS team
  • Build KPI/OKR system for data-driven decisions
  • Partner with Sales and Solutions Eng to onboard customers

🎯 Requirements

  • 3+ years as a direct CS leader or manager
  • Can convey complex information to executives clearly
  • Effective communicator across levels and audiences
  • Strong leadership with empowerment and collaboration
  • High ownership mentality
  • Comfortable with ambiguity and pace of early-stage startup

🎁 Benefits

  • Competitive cash compensation and equity
  • Benefits package included
  • SF range: $190k-$225k OTE
  • Notion is an equal opportunity employer
  • Anchor days: in-office Mon/Tue/Thu
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