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reporting fintech data analysis onboarding leadership📋 Description
- Lead Sales Support Supervisors; accountable for team KPIs.
- Own bottom-of-funnel metrics: Contract Sent to Signed; Signed to QA.
- Monitor Sales Support metrics and provide regular data-driven reports to leadership.
- Collaborate with Director to design friction-reducing Sales Support strategies.
- Partner with Sales Enablement to standardize onboarding and coaching.
- Oversee performance management; conduct regular talent assessments with People & Culture.
🎯 Requirements
- 5+ years in high-volume contact center in a regulated industry; 3+ years managing frontline leaders.
- Strong people management; coaches, evaluates, and culture-carriers.
- Excellent computer literacy; adept with multiple software programs.
- Strong communication skills.
- Authorized to work in the USA.
🎁 Benefits
- Annual performance-based incentive
- Equity options
- 401(k) retirement plan
- Generous paid time off with Flexible Time Off and parental leave
- Subsidized medical, dental, and vision; company-paid mental health, disability, and life insurance
- Up to $1,000 per year for eligible professional development expenses
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