Related skills
data analysis sql google sheets tableau excel📋 Description
- Lead and coach a 10-15 ambassador team for security support
- Ensure high-quality customer support and the Airbnb experience
- Manage complex or urgent cases and high-risk escalations
- Coach, develop, and review team performance with development plans
- Plan staffing, onboarding, and capacity for peak periods
- Monitor service quality and contribute to performance reports
🎯 Requirements
- 8+ years in customer service or operations
- 5+ years in management, coaching large teams
- Experience improving team performance as direct manager
- Crisis management and real-time decision making experience
- Data analysis and reporting skills (Tableau, SQL, Excel, Google Sheets)
- Ability to translate global objectives into actionable team plans
🎁 Benefits
- Remote work from Canada
- Focus on coaching and development
- Inclusive, diverse and respectful culture
- Access to data tools and dashboards
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