Manager, Review Programs & Services Operations

Added
25 days ago
Type
Full time
Salary
Salary not provided

Related skills

looker salesforce ai gemini sigma

📋 Description

  • Lead day-to-day ops of the Review Programs Team; coach ICs.
  • Own core workflows for services; use automation and AI to boost efficiency.
  • Design and maintain reporting; use data to inform staffing and priorities.
  • Partner with Product, Revenue, User Lifecycle, and Professional Services.
  • Own capacity planning and workforce allocation across services.
  • Oversee execution of professional services; support new launches.

🎯 Requirements

  • Proven experience leading teams; focus on IC career growth and performance.
  • Highly organized and process-oriented; builds scalable operational frameworks.
  • Strong analytical skills; create reports and drive data-driven decisions (Gemini, Looker, Salesforce, Sigma).
  • Balance day-to-day with big-picture view; identify efficiency and revenue opportunities.
  • 3–5+ years in operations, services delivery, CS, or PM in scaling org.
  • Bachelor’s degree or higher.
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