Lead a team of program managers to build and optimize mission-critical business processes.
Own centralized processes ensuring risk operations agents are set up for success.
Partner cross-functionally to evolve Stripe’s Risk ecosystem.
Drive operational efficiency and user experience metrics for Support Ops.
Provide coaching, set vision and goals, and lead hiring when relevant.
Promote Stripe’s user-centric values and a culture of empowerment.

🎯 Requirements

10+ years in Support Operations, business process analysis, strategy/operations, consulting, or PM.
8+ years managing teams of program managers.
Ability to manage stakeholders and communicate complex topics clearly.
Skilled at tackling ambiguous problems and executing strategies with impact.
Strong data-analysis skills with experience navigating large datasets.
Experience with SQL or willingness to learn.

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