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data analytics chatgpt zendesk dashboards ai tools📋 Description
- Build and lead the Support QA program with evaluation frameworks.
- Hire, develop, and manage QA specialists as the program scales.
- Define quality standards across ticket support, troubleshooting, and customer communication.
- Establish QA coverage across FTE and vendor teams.
- Lead calibration programs across reviewers, teams, and regions.
- Partner with Learning & Knowledge to turn QA insights into training and coaching.
🎯 Requirements
- 5+ years in Support Quality/Operations in tech.
- 2+ years in people management or team leadership.
- Experience building or evolving a QA program/framework.
- Strong understanding of customer support workflows and escalations.
- Experience with Zendesk or similar QA tooling.
- Hands-on experience using AI tools to improve QA workflows.
🎁 Benefits
- Competitive Salary and Equity
- 401(k) Program
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- In Office Setup Reimbursement
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