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customer success program management saas enterprise software project management📋 Description
- Lead and grow a team of Implementation Consultants and Managers for onboarding and change management.
- Collaborate with Sales, Solutions Engineering, Product, Customer Success, and Global Services to align delivery.
- Own and manage a delivery book, including escalations, solution design, and sales collaboration.
- Scale and refine programs to improve service delivery and enablement.
- Foster a culture of learning, inclusion, and impact across Services.
🎯 Requirements
- 3+ years leading and coaching teams in Professional Services, Consulting, or CS.
- 8+ years in program/project management or consulting, ideally SaaS/enterprise software.
- Proven track record coaching customer-facing teams through SaaS implementations.
- Strong operational mindset balancing people leadership with process optimization.
- Curious about AI tools and emerging technologies; eager to learn and apply.
- Skilled at influencing senior decision-makers across functions.
🎁 Benefits
- Mental health, wellness and fitness benefits.
- Career coaching and support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office culinary options for dietary preferences.
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