Related skills
project management ai cxone bot_design voice_flow_design📋 Description
- Lead and coach the Professional Services team within the CoE.
- Manage delivery of NiCE CSA products across customers.
- Prioritize and coordinate team activities aligned with CoE goals.
- Develop and promote delivery best practices and methodologies.
- Collaborate with cross-functional teams to ensure delivery and success.
🎯 Requirements
- BS/BA in CS/IS/EE or related field; MBA preferred.
- 15+ years of professional experience.
- 3+ years in management within a matrix environment.
- Experience managing consulting engagements and AI projects.
- Strong understanding of call center operations and AI technologies.
- Excellent leadership, communication, and influencing skills.
🎁 Benefits
- Global company with opportunities across roles and locations.
- Fast-paced, collaborative, and creative work environment.
- Clear paths for internal career growth and development.
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