Related skills
fintech data analysis sql tableau apis📋 Description
- Lead and coach the Product Support team to improve user support
- Set clear goals and use metrics to drive team performance
- Manage large operational projects affecting key user metrics
- Foster a culture of transparency, empathy, and user-centric service
- Recruit, train, and define policies and processes for the team
- Partner cross-functionally to enhance customer experience
🎯 Requirements
- 3+ years direct people management
- Experience leading product support/operational teams in high-growth tech
- Excellent written and verbal communication
- Strong operational background with data-driven decisions
- Ability to lead cross-functional, multi-stakeholder projects
- Prior experience with SQL, Tableau and APIs
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