Related skills
sql customer service apis📋 Description
- Hire, onboard, and ramp Support Specialists to productivity quickly
- Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues
- Run regular 1:1s, team meetings, and performance conversations with consistency and care
- Coach individuals to team metrics and SLAs — celebrate wins, address gaps early
- Build and deliver training programs that sharpen product knowledge and support skills
- Serve as an escalation point for complex or sensitive customer issues
🎯 Requirements
- 3+ years of people management in customer or technical support
- Customer-centric mindset focused on helping customers succeed
- Coaching and career development oriented; manage performance to metrics
- Operationally savvy and data-driven in decisions
- Collaborative, cross-functional teamwork to achieve goals
- Understand technical products; troubleshoot; proficiency in SQL and APIs
🎁 Benefits
- Flexible and generous PTO
- Mental Wellness Days
- Volunteer Days
- Medical, Vision, Dental, and Orthodontia Coverage
- 401k
- Monthly WFH Stipend
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