Related skills
ldap vpn ssl/tls ipsec wireshark📋 Description
- Lead a team of product support specialists or engineers
- Set team goals, provide guidance, drive performance
- Develop and implement product support strategies
- Manage escalated customer issues with cross‑functional teams
- Maintain technical expertise and stay updated on features
- Ensure QA and continuous improvement of support quality
🎯 Requirements
- 5+ years as a support manager
- Escalation management experience
- People management experience including soft skills
- BS in CS/Engineering or equivalent advanced certifications
- 3+ years as Support Engineer/Sr. Support Engineer in networking or web security
- Networking experience with VPN/IPSec and SSL/TLS
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!