Related skills
data analysis sql google sheets customer service tableau📋 Description
- Oversee operations for CS teams; ensure high-quality support.
- Manage complex, sensitive cases; act as escalation point.
- Coach direct reports; develop performance plans.
- Provide best practices; document ways of working.
- Ensure staffing, onboarding, and ongoing training.
- Drive performance and service-level outcomes.
🎯 Requirements
- 8+ years in customer service or operations.
- 5+ years managing staff and lifecycle.
- Crisis management with high-severity cases.
- Data analysis and reporting to identify trends.
- Translate goals into actionable plans; set targets.
- Weekend/holiday/on-call availability.
- Fluent in English and Italian.
- Proficiency with Tableau, SQL, Excel, Google Sheets.
🎁 Benefits
- Commitment to inclusion and belonging.
- Potential bonus, equity, benefits, and travel credits.
- Remote-friendly with flexible work options.
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