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itil servicenow itsm automation logicmonitor📋 Description
- Oversee service mgmt & ops processes across Managed Services.
- Lead operational oversight of service mgmt platforms for reliability.
- Design and standardize cross-team operational processes.
- Drive automation, workflow optimization, and tool integrations.
- Ensure ITIL-based governance for incidents, changes, SLAs.
- Translate business requirements into scalable platform solutions.
🎯 Requirements
- 7+ years in IT Managed Services, IT Operations, ITSM.
- People management or team leadership overseeing platform/ops teams.
- Experience owning ITSM & monitoring platforms (ServiceNow, LogicMonitor, N-able).
- Strong governance, change control, and release mgmt in production.
- Experience driving workflow optimization, automation, or tool integrations.
- Ability to manage competing priorities across platforms, ops teams, stakeholders.
- Experience developing and maintaining SOPs, runbooks, knowledge bases.
🎁 Benefits
- Comprehensive medical, dental and vision plans for you and dependents.
- 401(k) with employer match, plus savings options.
- Competitive compensation.
- Training and development programs.
- Major offices stocked with snacks and beverages.
- Collaborative and cool culture; work-life balance.
- Generous paid time off.
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