Related skills
airtable salesforce jira confluence zendesk📋 Description
- Lead a team of Personalized Support Engineers for strategic customers.
- Coach and develop team members with focus on wellbeing and growth.
- Improve support operations; own internal processes and initiatives.
- Collaborate with TAMs; hire/train as needed while maintaining service levels.
- Foster collaboration and customer empathy; uphold high standards.
🎯 Requirements
- 6+ years in software/SaaS support or operations.
- 4+ years leading a technical support team in SaaS.
- Coaching engineers in proactive and reactive customer support.
- Strong emotional intelligence, interpersonal skills, and writing.
- Track record resolving customer issues, incl. escalations with internal teams.
- Lead a team, drive performance, KPI reporting, and multi-initiative prioritization.
🎁 Benefits
- Competitive pay
- Generous time off, parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Occasional travel for projects
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!