Lead a team of TAMs serving Twilio's strategic customers.
Coach TAMs and support their development and wellbeing.
Resolve technical questions; advocate data-driven improvements with product/engineering.
Collaborate with Sales to manage accounts; train new team members; raise support standards.

🎯 Requirements

6+ years in software/SaaS support/ops.
4+ years leading a tech support team in SaaS.
Experience coaching TAMs for proactive/reactive support.
Strong emotional intelligence and professional writing.
Track record of solving complex product issues and escalations.
Lead teams with KPI reporting and enablement.
Prioritize multiple initiatives: BAU, projects, on-call.
Diplomatic, analytical, process-driven problem solver.

🎁 Benefits

Competitive pay and generous time off.
Parental and wellness leave.
Healthcare benefits.
Retirement savings program.
Location-based offerings vary.

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