Related skills
forecasting customer success saas leadership data-driven📋 Description
- Lead TAM team for strategic customers; resolve complex issues.
- Coach and develop team; prioritize well-being.
- Address roadblocks; advocate data-driven fixes with PM/Eng.
- Partner with Sales/CS to forecast growth and scale.
- May travel occasionally for in-person meetings.
🎯 Requirements
- 5+ years managing a technical support team in SaaS.
- Passionate about customer experience and satisfaction.
- Proven coaching skills; develop and empower employees.
- Lead team to achieve KPI goals; KPI reporting and training.
🎁 Benefits
- Healthcare coverage
- Retirement savings program
- Generous time off
- Parental leave
- Wellness leave
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