Manager, Payment Operations - Spain

📋 Description

• Manage the payment operations team: tasks, 1:1s, metrics, projects, 1099-k filings.
• Handle critical payment escalations with timely resolution and clear communication.
• Collaborate with Payment Service Providers to ensure seamless service.
• Conduct periodic risk/compliance reviews and recommend improvements.
• Lead internal and PSP process improvements to boost efficiency and satisfaction.
• Available occasionally outside hours for urgent payment matters.

🎯 Requirements

• 5+ years in payments, risk or compliance ops; 2+ years in people mgmt.
• Advanced proficiency in English and Spanish (C1+), both written and spoken.
• Strong troubleshooting and problem solving for escalations.
• Experience with payment service providers.
• Familiarity with data analysis/visualization; proficient in Excel and Looker/Tableau/PowerBI.
• High self-motivation; ability to lead cross-functional, cross-geographic initiatives; comfortable with ambiguity.

🎁 Benefits

• Unlimited paid time off under 'Time to Recharge' policy.
• Amsterdam Program: 2–4 weeks/year at HQ with apartment stays.
• Remote work up to 4 weeks per year.
• Annual team off-site in a sunny location.
• Extensive paid family leave.
• Three paid volunteer days per year.