Lead a team of billing experts to resolve escalations and maintain patient relationships.
Own second-level escalation for the patient billing call center.
Lead outreach to resolve escalated patient issues and communicate status.
Develop and analyze escalation metrics (time to resolution, trends).
Drive cross-functional collaboration to address escalated patient needs.
Lead programs and initiatives that advance patient resolution.

🎯 Requirements

Bachelor's degree or equivalent.
Minimum 2 years of call center experience (inbound and outbound).
Minimum 2 years of Salesforce.com experience.
Minimum 2 years of billing experience.
Background in medical billing preferred.
Complete HIPAA/PHI privacy training within 30 days of hire.

🎁 Benefits

Competitive benefits including medical, dental, vision, life and disability.
Free fertility care benefits and testing for employees and dependents.
401(k) benefits and commuter benefits.
Generous employee referral program.

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