Related skills
crm analytics telephony healthcare operations hipaa📋 Description
- Lead a high-performing Patient Access team delivering a high-touch patient experience.
- Mentor and coach team to model best practices.
- Oversee day-to-day Patient Access operations for efficient, empathetic service.
- Serve as escalation point for patients; resolve complex issues swiftly.
- Establish and monitor performance metrics (satisfaction, productivity).
- Partner with leadership to improve quality, efficiency, and access.
🎯 Requirements
- 5+ years in patient-facing, digital health, or customer service operations.
- 3-5 years of people management leading teams in healthcare, customer service, or operations.
- Strong experience with telephony systems, CRM platforms, and analytics tools.
- Highly data-driven; uses metrics and dashboards to guide decisions.
- HIPAA-compliant and patient-first mindset; handles confidential information.
- Entrepreneurial mindset with initiative; drive meaningful change; Spanish a plus.
🎁 Benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!